A Service Announcement

EZ-Link Imagine American Express® Prepaid Card


Dear Imagine Card Members,

Thank you for supporting the EZ-Link Imagine American Express Prepaid Card. We regret to inform you that we will be discontinuing the sale of the Imagine Card on 24 March 2016 and its acceptance on 1 September 2016.

For your convenience, here’s a summary of the key dates to note:

Sales of the Imagine Card will stop on 24 March 2016.

Rebates Program:
The rebates program (7% on American Express purse and 2% on ez-link purse) will stop on 15 April 2016. Rebates will be given for eligible spend made by 15 April 2016, 11.59pm and credited into your American Express purse by 15 May 2016.

Top-up service:
You can continue to top-up via the website and mobile app for the American Express purse on the Imagine Card until 31 May 2016, 11.59pm.

Card usage:

  • If you have a remaining balance in the American Express purse, you have to utilise the remaining balance by 31 August 2016, 11.59pm. After this date, the Imagine Card will no longer be accepted at American Express merchants.
  • The Imagine Card can still be used as an ez-link card for transit purposes until the expiry date. For more information, please refer to the FAQs.

Balance refunds:
From 1 August 2016, you can request for a refund of the balance stored value in the American Express purse of your Imagine Card by submitting the Balance Refund Form available when you login to your account. During the refund period from
1 August 2016 to 30 November 2016, the Imagine Card submitted for refund must either be valid or within one month of the expiry date.

Imagine Card Members with EZ-Reload service will be contacted separately on the necessary procedures to terminate
EZ-Reload service tied to their card.

If you have further enquiries, you can visit the FAQs or contact our EZ-Link hotline at (+65) 6496 8300 from 8am to 6pm daily (except public holidays).

Thank you for your support once again.

Cardholder refunds have ceased as of 30th November 2016. As such, you will no longer be able to login to your account with effect from 8th December 2016. For further information, please call our Contact Centre at 65-6496 8300 between 8AM to 6PM daily – except public holidays.